Il Puro is a premium Italian men’s care brand inspired by otium, the art of slowing down and taking care of oneself.
Our products are designed to become part of everyday life through simplicity, quality, and timeless Italian design.

All Il Puro products are made in Italy.
They are developed in collaboration with selected Italian laboratories and suppliers, in line with our commitment to craftsmanship, quality, and responsible production.

Il Puro believes in essential care, not excess.
We focus on refined formulas, thoughtful design, and fewer but better gestures, creating a daily ritual that feels natural, calm, and authentic.
We call this, La Gioia di Vivere.

Il Puro is designed with men in mind, but our products can be appreciated by anyone who values simplicity and quality.

Il Puro products are available through our official online store and selected partners.
Any new retail locations or collaborations will be announced on our website.

Our formulations are designed to be gentle and effective, suitable for most skin types, including sensitive skin.
If you have specific concerns or conditions, we recommend reviewing the ingredient list or contacting us before purchase.

No. Il Puro does not test its products on animals.
All formulations comply fully with European cosmetic regulations.

We avoid unnecessary or aggressive ingredients whenever possible.
Each product is formulated with care and transparency, and full ingredient details are available on every product page.

The complete ingredient list is available on each product page.
We encourage you to review it carefully before use, especially if you have sensitive skin or known allergies.

Each product displays a PAO symbol (Period After Opening) on its packaging, indicating the recommended period of use after opening.

Yes. Il Puro products are designed to make refined and thoughtful gifts, suitable for many occasions.

When available, gift options are displayed during checkout.
Packaging is always designed to reflect the understated elegance of Il Puro.

If the option is available, you will be able to add a message during checkout.

No. You can place an order as a guest without creating an account.
Creating an account allows you to save your details and track future orders more easily.

We accept the payment methods displayed at checkout.
All transactions are encrypted and processed securely.

If your order has not yet been processed, please contact us as soon as possible.
We will do our best to assist you.

Yes. You will receive an email confirmation shortly after completing your purchase, including your order details.

Once your order has been shipped, you will receive a tracking link by email.
If you have an account, you can also track your order from your profile.

Yes, all duties and taxes are included at checkout. No additional charges will be due upon delivery.

We currently ship to selected European countries.
Available destinations and shipping options are displayed at checkout.

Shipping costs are calculated at checkout based on the delivery address.

All orders are shipped exclusively via express delivery. This ensures fast, secure, and reliable shipping for every order.

Orders are usually processed within 1 - 2 business days.
Delivery times vary depending on destination and carrier and are shown at checkout.

Once your order has been shipped, you will receive a tracking link by email.
Tracking details are also available in your account, if you created one.

If you are not available, the carrier will follow their standard delivery procedure.
You will receive updates and instructions directly from the carrier.

You may return eligible products within the timeframe indicated in our Returns Policy.
Products must be unused, unopened, and returned in their original condition and packaging.

You have a legal period of 14 days from receipt of your order to make a return.
Once this deadline has passed, you will no longer be able to make a return request.

To request a return, please contact our customer service team within the timeframe indicated in our return policy.
Kindly include your order number and a brief explanation of the reason for the return.
Our team will provide you with all the necessary instructions to proceed. Once the return has been approved and received, we will process your refund accordingly.

Yes, a return fee applies.
Once the return has been received and approved, the return shipping fee will be deducted from the refund.
The exact amount may vary depending on the destination and will be communicated during the return process.

Once your return has been received and verified, your refund will be processed as quickly as possible.
Refunds are issued using the original payment method.

For hygiene and safety reasons, opened or used products cannot be returned.
Exceptions apply only in the case of defective or incorrect items.

Please contact us as soon as possible with your order number and clear photos of the issue.
Our team will assist you promptly.

Yes. Il Puro offers tailored solutions for luxury hotels and boutique hospitality projects.
We work on curated selections and refined packaging, aligned with the identity of each property.

Yes. We create corporate gifting solutions for companies.

Yes. We offer curated care gifts for weddings and special occasions, with optional personalization depending on the project.

Please visit our Contact page and share your project details.
Our team will review your request and respond with a tailored proposal.

You can contact us through the contact form available on our website.
We respond with care and discretion.

To help us assist you more efficiently, please include your order number, the email used at checkout, and a brief description of your request.

Our customer service team responds during standard business hours.
Response times may vary depending on request volume.

No. You can complete your purchase as a guest without creating an account.
Creating an account allows you to manage your details and track your orders more easily.

On the login page, select “Forgot password” and follow the instructions sent to your email address.

We handle personal data responsibly and in accordance with applicable regulations.
Your data is used solely for purposes such as order processing, customer support, and communications you have chosen to receive. For full details, please refer to our Privacy Policy.

Yes. All payments are processed through secure, encrypted systems.
Il Puro does not store your payment details.